Patients may be unhappy with treatment, but what happens when a complaint turns into harassment, and what is the best way to deal with this?
Stalking and harassment is when someone repeatedly behaves in a way that makes you feel scared, distressed or threatened.
Harassment is illegal, and you have the right to a safe working environment. If the harassment escalates, and initial strategies have failed to resolve it, you may wish to report it to the police.
If you or others feel threatened in any way, remove yourself from the situation. You should inform your supervisor and/or anyone who specifically deals with complaints within your workplace.
Documenting the incident in detail is critical, and keep a record of all communication, as this may assist in further investigation.
Know your rights
In some cases, patients or relatives may continue to harass you, even after being told to stop.
If the matter has not been resolved even after following the correct advice from your employer, it may be suitable to seek your own legal advice.
Set boundaries
A direct and firm approach may prevent further harassment. There should be clear communication setting out professional boundaries and expectations of behaviour with patients under our care.
Act promptly
Harassment by a patient is not acceptable and should be addressed promptly so you can protect yourself and ensure your workplace remains a safe and respectful environment for everyone.
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